Service Provider Guide
WHAT IS LOKALROO?
Lokalroo is not just an online marketplace but is also a platform that exposes your business for free. Lokalroo allows customers to find services or items to rent in their desired area and all-in-one solution for searching and booking the best deal online. Customers can look through listings by their desired location, price, availability and reviews to make sure your customers are getting the best deal without having to brush through hundreds of websites and calls.
SIGN-UP AS PROVIDER
(Available only in Australia). Easily sign up as a business/freelancer, Fill in your profile details and start creating listings within minutes. It's Free! 8% commission applies per successful booking.
PUBLISH LISTINGS
Once your profile is filled and Stripe connected, you can publish as many listings as you want for FREE. The listing will be reviewed by Lokalroo before they are published.
Need human help?
We would gladly help you from any stage your might get stuck on. Message us on our Instagram or facebook for a quick response.
Why use Lokalroo?
- Customers find you! not you find customers.
- It’s free! We only charge 8% commission on each successful booking.
- Be found by your location of business.
- Broaden your customer reach.
- Set your availability “by the hour” or “by the day”.
- Apply a "set rate", “hourly rate” or “per day rate” on your services or equipment.
- Get paid automatically and directly to your nominated bank account.
- Ability to allow customers to instant book or non instant book your services.
- Customers can send you a message at any time.
- A review system so that you become a trusted “service provider”.
- A side gig to make extra $.
- And so much more!
Getting Started
- Sign-up – note* username/trade name will become your “business name” and is unchangeable after signup.
- Fill in all profile section + Connect with (Stripe connect) for payouts directly to your nominated bank account.
- Your account is ready to publish listings!
Create Listings
Listings Q&A
There are several ways a customer can find you. The two main ways are by location you set on your listing, and keywords used on your listing title.
- Go to your dashboard, left tab, click “add new Listing”.
- For examples and guide please click here.
Click here for an easy tutorial on how to set it up.
The calendar works as a time blocker only.
- If your listing is priced “per hour,” you must block out hours that you will not be available for each date/time. To do this, you must import a Google Calendar url; for a tutorial on how to do this, follow this link here. This is a simple and quick procedure.
- If you wish to edit the calendar to remove or add available times you can do so by going to your google calendar. The calendar will automatically update and sync with the listing calendar. You will not need to edit your listing as this process is automatic.
When you create a calendar in Google Calendar, it can be used in multiple listings.
You can create multiple calendars in one Google Account if you want to have multiple availabilities for other listings.
Edit your listing. You will see the progress bar at the top, and the last step is “calendar”. click the calendar. Select a date or select from and to date (if you wish to block more than just one day) and a pop up will appear, click “book period”. Note you will receive an email notifying that you have a reservation request (this is you blocking date’s).
To unlock a date or dates that you have previously blocked. Go to my bookings. Find the listing and the corresponding date’s you wish to unblock and simply click (cancel my own booking).
If you already have booking system from your personal business (if your system have “calendar” or “Ical URL” export option) yes you can insert your ical feed into your Lokalroo listing and you can add as many as you like, by doing so your calendar will be updated on your listing on Lokalroo.
If you already have booking system from your personal business (if your system have “calendar” or “Ical URL” export option) yes you can insert your ical feed into your Lokalroo listing to keep your availability updated.
For example, If you’re renting out a room you can utilize extra services by adding prices for extra bed, extra guests and so on. Another example could be if you’re offering a service such as a beautician, you can add prices for extra eye lash treatment, manicure/pedicure and so on.
- No, it is free.
You can delete a listing or you can pause it. Pausing it will remove it from the search results.
If you have product, equipment or vehicle that required special license to use. You have to be responsible to check if the customer have the correct license before you hire it out. You should state in description and or on your listing under (features and Requirements) and add “special license requirement”. This enable the listing to have all the information necessary to avoid cancelation or miss understandings. Please refer to User Terms for more details.
Yes you can! Upload your license in your profile section and have a verified tick on every listing that is related to your license.
Bookings
The 8% commission is deducted from your total payout.
- Go to “my account” on the left panel look for “bookings” here you can accept, issue invoice or reject a reservation request.
Yes, you may add extra expenses/services to an invoice only if your listing is set to non instant booking or if user has not paid on the instant booking reservation.
To do this go to “my bookings” tab and select the booking listing. Click on “issue invoice” the invoice will pop up and you can add extra expenses there. Once done click “send invoice”. The new invoice will then be sent to the customer.
Go to My Bookings, find the booking entry you want to edit. Click on Issue Invoice, the invoice will be displayed and on the right hand side you can add the name of the additional service, the price and the discount if applicable.
If you accept the job/reservation, it means you agree with the information in your listing description. You will receive an email with the reservation confirmation.
If a customer asks to add additional services to a booking request, you can add additional services to the invoice and reissue the invoice to the customer for payment. However, this is only possible if your listing is not an instant booking or the user has not yet paid for the booking.
Payments are released one day after booking date.
Yes, a customer can leave you a review one day after the booking date.
- Instant booking, is when you are willing to accept any reservation.
- Non instant booking, does not allow the customer to pay and reserve until you are satisfied with the reservation request.
Users can search provider at any location. Hence we added the feature B2C (Business to Customer) and C2B (Customers to Business). If you provide B2C make sure you give as much information on how far your willing to travel. Alternatively you can set your listing to non instant booking or add extra service option to add extra milage for “out of town expenses”.
Yes, you will receive an sms for booking confirmation or booking request and an email.
Yes, You cancel a confirmed booking. Read more about cancelation on the user terms page.
Pay-Outs
We currently charge 8% commission on every booking received.
Once a booking has been made and paid, you can view your Invoice along with the booking details and payout amount.
There are costs involved in running the Lokalroo marketplace, and we charge a small commission fee to keep it running and developing. The costs additionally helps us to continue to improve our innovations and presentations to bring you more offers and newer opportunities.
Go to profile, select (connect with STRIPE) follow the process to enable direct payouts to your nominated bank account.
- Payments to you bank are automatic. Our payment system puts money in your bank account within 24 hours after a given service or rental return.
- Only the first payout transfer to your nominated bank account take up to two working days.
Cancelations
Disputes
TAX
1. Do I have to pay tax on my Lokalroo income?
Truly, you do!
The main source of revenue in the tax system is the income tax, which consists of three main pillars:
1. Personal earnings
2. Business earnings
3. Capital gains
Each year, you probably earn money from a variety of sources, of which Lokalroo may be one. Income tax is imposed on all levels of income and is added to an individual’s taxable income. This includes income from your job, business income, and investment income.
2. Always refer to your local tax laws. Lokalroo is not responsible for your taxes or gst.
Please refer to User Terms for more details.